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21 Ways to Defuse Anger and Calm People Down
You can learn to manage other people’s anger – and turn it into a catalyst for positive change. With this program, you’ll discover 21 specific anger-reducing techniques you can use with your co-workers, customers, employees, bosses… or anyone else who needs a cool head to calm them down. Listen to this skill-packed program, and you’ll soon be ready to step in with sound, sensible answers the next time anger rears its head in your workplace (and at home, too!). (4 Audio Tapes)
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Assertive Communication Skills for Professionals
If assertiveness has never been your strong suit – or if you sometimes wonder if you’re being too rigid or too flexible – you’ll welcome the coaching and solid advice this program offers. (4 Audio Tapes – Approx. Time 3 hrs. 31 mins.)
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